Cohere Cobrowse | Visually guide customers over phone or live chat

Visually guide customers over phone or live chatCohere lets you see, draw on, and cobrowse your customer’s screen without them needing to lift a finger.
It takes just one click – no more downloads, meeting links, or frustration.

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Trusted by the world's most ambitious CX teams

Show customers by drawing on their screen – or sharing yours

Highlight where to click by drawing on the customer’s screen

Provide visibility into enrollment workflows by allowing agents to share their screen with the customer

Take control with the customer’s permission

Scroll, click, and type on behalf of the customer – as if you were sitting right next to them

Navigate workflows on external sites by requesting a full screenshare

Review and replay session recordings

Optionally record and replay past sessions

Help agents learn by reviewing previous resolutions

Mask out sensitive data so it’s never sent or saved

Help your agents save time and decrease abandonment

Resolve customer issues 41% fasterNo more asking for bug descriptions and screenshots. Cohere lets you see your customer’s screen live, or even take over their screen to guide the way – decreasing handle times and increasing CSAT/NPS.

Cohere helps us support individuals who may not have a strong sense of how to work with software by letting us guide, teach and troubleshoot at the same time.Saydie Blanchet, Operations Manager

Boost first-contact resolutions by 47% Are you speaking with a prospect, and don’t want them to lose interest? Cohere gives reps and agents instant connectivity and 2-way screen sharing, creating more opportunities to drive satisfaction and win more deals.

After we implemented Cohere, issues that previously took days to resolve with back-and-forth email communication can now be rectified in a few moments.Nick Head, Customer Success Lead

Control agent access to customer dataEnsure that agents have access to sensitive customer data only when they need it – with the customer's explicit consent. Improve compliance and reduce risk compared to admin panels and full account access.

Cohere’s data protection features give me confidence, because I know my team isn’t inadvertently accessing information they shouldn’t.Natalie Mercuri, Head of Ops

Companies that crush customer engagement with Cohere

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Tools to satisfy even the most demanding customers

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The security your CTO demandsWe take privacy (and your customers’ privacy) seriously.
That’s why Cohere was built from the ground up to secure your most sensitive data.

See what you need to see, and nothing else

Control what agents can see with complete granularity

Passwords and certain sensitive fields are automatically hidden

Any element can be blocked by adding a single attribute

Configurable permissions and logging

Cohere only shares the webpage by default – excluding personal notifications or other applications

Users can revoke viewing permissions at any point

Full audit log visibility into agent actions

Compliant with global data protection and security frameworks

SOC 2 Type II

General Data Protection Regulation (GDPR)

California Consumer Privacy Act (CCPA)

Health Insurance Portability and Accountability Act (HIPAA)

Integrates with your existing tools

Cohere integrates seamlessly with your existing tools, so you can engage with customers and get a comprehensive view of their digital experience from anywhere.